How to Complain About a Forex Broker (and Actually Get Results)
The escalation path from the broker's complaints team to the ombudsman and regulator, with links for each major jurisdiction.
Most disputes — slippage, rejected withdrawals, account closures, disputed stop-outs — are resolved faster if you follow the formal process in the right order.
1. Complain to the broker in writing
Use the broker's formal complaints procedure (usually in its "Complaints Handling Policy"). State the facts, the ticket numbers, the outcome you want, and ask for a final response. Regulated firms must acknowledge and respond within set deadlines — eight weeks in the UK, for example.
2. Escalate to the ombudsman
- UK: Financial Ombudsman Service
- Australia: AFCA
- Cyprus: Financial Ombudsman of Cyprus
- South Africa: FAIS Ombud
- Canada: OBSI
- US: NFA arbitration
- Offshore brokers: check whether the broker is a member of the Financial Commission or another dispute-resolution body.
3. Report to the regulator
Regulators generally don't resolve individual disputes, but reports inform supervision and enforcement. Every regulator page on this site links to the regulator's website.
4. If fraud is involved
Contact your bank or card issuer about a chargeback or recall as soon as possible, and report to the police. Beware of "fund recovery" services that approach you — many are scams.